TERMS AND CONDITIONS
Under normal commercial circumstances, we will do our best to process the order within the above-mentioned estimated time, but we cannot guarantee that the estimated time will be met, and we will not be responsible for any delay.
PROCESS
- Orders are processed and shipped on business days only (Monday through Friday, excluding Saturdays, Sundays and any Public Holidays).
- Orders placed on Saturdays, Sundays or any Public Holidays will be processed the following business day.
- Completed orders will be processed within 5 business days. Delivery will be arranged after completion, depending on the availabilities of the product.
CANCEL YOUR ORDER
- The order cannot be cancelled after the order is successfully placed.
DELIVERY SERVICE (HONG KONG & MACAU)
- Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau.
- We do NOT accept P.O Box as delivery address.
- Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.
- Currently we do not accept orders for delivery addresses outside of Hong Kong and Macau.
THE EXCHANGE AND RETURN POLICY
- Customer must check the goods upon delivery before signing the receipt. Our company will not be responsible for all damages after the receipt is signed.
- We will ensure all the goods are in good conditions prior shipping out. To ensure the hygiene of the goods, there are no exchanges or returns or refunds for all goods once they are shipped to customers.
PAYMENT
- We accept payments made by:
- Paypal
- Mastercard
- Visa
- We do not accept the following method of payment:
- Payment on delivery
- Cheque
- Bank transfer
- ATM Payment
- Union Pay
- FPS
* IMPORTANT NOTE
For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
SHIPPING
Unless otherwise mentioned (e.g. specifically listed promotions on the website), the following delivery policy is applicable to orders made on the Site.
- Complimentary shipping for each purchase of HK$800 or above
- A delivery fee of HK$40 for any order below HK$800
- We will arrange the delivery within 5 working days after confirming the payment.
- We will check all the goods before delivery to ensure the goods are not damaged.
Delivery Service is offered to delivery addresses of Hong Kong and Macau only.
Delivery Service (Hong Kong & Macau)
- Service coverage area:
- Hong Kong Island
- New Territories
- Kowloon
- Outlying Islands
- Macau
- Non-coverage area:
- Big Wave Bay
- Lo Wu
- Tai O Island
- Siu Ho Wan
- Po Toi Islands
- We do NOT accept P.O Box as delivery address.
- Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.
- Currently, we are unable to accept orders with delivery addresses outside Hong Kong and Macau.
OONASKIN reserves the right to amend or change the above Outlying Islands Delivery Schedule at any time as it deems appropriate without a prior notice to you.
Shipment tracking/ change of shipping address
- Once the order is shipped out, you can acquire the Waybill number in ‘order dispatched’ e-mail. If you would like to track your parcel, please contact SF Express.
- If you need to make changes to the delivery address after the order is shipped out, please directly contact the Customer Service of SF Express for such arrangement. All expenses arising from the change shall be borne by the customer.
- In case the parcel cannot be successfully delivered due to customer’s personal reasons, please contact SF Express directly to make further arrangements. After multiple failed delivery attempts, your order might risk being cancelled and not refunded.
EF Locker (Hong Kong only)
- Orders can be delivered to EF Locker selected by customer at checkout.
- The HKSAR phone number (+852) entered should be able to receive SMS notifications.
- The shipment will be ready in 5 business days upon confirmation of payment.
- Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days, depending on the availability of the locker. Customer will receive an SMS notification with the locker PIN upon delivery.
- Customer should retrieve their order from the selected locker.
- The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline.
- For choosing EF Locker: The parcels might be packed and dispatched separately based on the size and amounts of items. SF Express might further contact you on the pick-up arrangement if the package exceeds the size of EF Locker.
- From now onwards, for parcel collected from ‘Hot’ EF Lockers after the first 24 hours upon the system initiating parcel collection SMS message, an accumulative fee will be charged by SF Express for every 24-hour as a unit thereafter. SF Express may update charges and Terms Conditions, please visit SF Express official website or contact SF customer service hotline for details.
- SF Express will update the list of ‘Hot’ and ‘Regular’ EF Lockers on a regular basis.
EVENTS OUTSIDE OF OUR CONTROL
OONASKIN shall not be liable or responsible for any failure to perform, or delay in performance of, any of OONASKIN’s obligations under a contract that is caused by events outside OONASKIN’s reasonable control.
Such an event includes any act, event, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- Strikes, lockouts or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether war declared or not) or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster
- Delay caused by any third party in the use of railways, shipping, aircraft, motor transport, or other means of public or private transport.
- Delay or any disruption of services due to the use of public or private telecommunication networks
- The acts, decrees, legislation, regulations, or restrictions of any government.
OONASKIN’s performance under any contract is deemed to be suspended for the period that the abovementioned event continues, and OONASKIN will have an extension of time for performance for the duration of that period.
EVENTS OUTSIDE OF OUR CONTROL
In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you
- Check with neighbors and family members.
- Check with building security or management.
- Get in touch with delivery company.
- Or send email to info@oonaskin.com to inquire delivery status with our representatives.
GENERAL
The terms and conditions of OONASKIN e-Commerce shall be read together with the Privacy Policy, Cookies Policy and the Terms of Use. It is your responsibility to read, understand and comply with these terms and condition during your access and use of the Site. OONASKIN reserves the right to make changes to the Site or any part of these terms and conditions at any time without any notice to you. Please visit this page from time to time to check for any updates or changes to any part of the terms and conditions of OONASKIN e-Commerce (including its Privacy Policy, Cookies Policy and The Term of Use).
LIMITATION OF LIABILITY
OONASKIN warrants that any product(s) purchased from us through the Site is of satisfactory quality.
OONASKIN’s liability in connection with any product(s) purchased through the Site is strictly limited to the purchase price of the Product(s). OONASKIN accepts no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence) breach of contract or otherwise, even if foreseeable.
INDEMNITY
All activities undertaken under your account, whether by you or anyone else with or without your consent, are your sole responsibility. You agree to fully indemnify and hold us, OONASKIN (including its officers, directors, agents, affiliates and its parent company), harmless and free from and against all liabilities, claims, expenses, damages, costs and losses (including legal fees), arising from any breach of these terms and conditions by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
ENQUIRY
All activities undertaken under your account, whether by you or anyone else with or without your consent, are your sole responsibility. You agree to fully indemnify and hold us, OONASKIN (including its officers, directors, agents, affiliates and its parent company), harmless and free from and against all liabilities, claims, expenses, damages, costs and losses (including legal fees), arising from any breach of these terms and conditions by you. This includes the use of the Site by any other persons using your account caused by your action or inaction.
JURISDICTION
The terms and conditions of OONASKIN e-Commerce, together with the Terms of Use, Cookies Policy and Privacy Policy, are governed by and construed in accordance with the laws of Hong Kong. The courts of Hong Kong shall have the exclusive jurisdiction in the event of any dispute or claim arising out of or in connection with the terms and conditions herein.
